Refund policy

What is your return policy?

Every piece at KHAN is made by a different artisan partner, and each partner's terms are printed on the product page, in the Shipping & Returns section. Those are the terms that apply to your piece — this page explains how each kind works. When in doubt, write to us at info@khanmall.shop or call +1 (347) 670-5265 before you buy; we reply within one business day.
Whatever the terms, a piece must come back unworn, unwashed, and with its tags attached — the way you'd want to receive it.

30-day returns

Most pieces — including most jewelry — can be returned within 30 days of delivery. Write to us at info@khanmall.shop to start, and we will arrange the return with the maker — the return label reaches you by email. Once the return is received and inspected, your refund is issued as store credit, ready to use on anything in the store; if you would rather have it back to your original payment method, just say so when you write to us. There are no restocking fees and no label fees.

Exchanges only

A small number of pieces — marked "Exchanges only" on the product page — cannot be returned for a refund. Our one-of-one handloom sarees are in this class for the festive season. Unworn, with tags attached, they may be exchanged within 30 days of delivery for a piece of equal or higher value, or for store credit. Write to us and we will arrange the exchange.

Final sale

Some pieces are final sale and cannot be returned or exchanged. They are always marked "Final sale" on the product page before you buy — they include our modest wear and our occasion and bridal gowns. Please check sizing carefully before ordering: every product page carries the maker's size chart and a how-to-measure guide, and we are happy to help you choose a size before you buy.

Damaged or defective -- always made right

Whichever terms a piece carries, if it arrives damaged or defective, contact us within 14 days of delivery and we will make it right with a free reshipment or a full refund.