Shipping policy
How quickly will my order ship?
Most orders leave our suppliers within 1-3 business days of confirmed payment —
each product page lists its own piece's timeframe.
When will it arrive?
United States: 6–12 business days
These are typical timeframes — customs, weather, and carrier volumes can shift them.
What will shipping cost?
US orders over $100: Free shipping
US orders under $100: Flat $4.99 standard shipping
Some pieces ship directly from the artisan partner who made them and can show extra carrier options at checkout, priced by the carrier. The free-shipping threshold above always applies to our standard rate.
I'm in the Caribbean — how do I order?
We currently ship within the United States only. Many Caribbean shoppers use Miami-based freight forwarders to receive their US online orders.
How it works:
- Sign up for a free US mailbox with a freight forwarder (see below)
- You'll get a Miami, FL shipping address
- Shop at Khan Mall and enter that Miami address at checkout
- Tell your forwarder to expect the package (this is called “pre-alerting” — don't skip this step)
- The forwarder ships it to you in the Caribbean
For Guyana — Laparkan GtPAK (laparkan.com/gtpak)
Free signup. Approximately $8.35 for the first pound, $3.40 per additional pound, plus $1.50 insurance. Includes customs clearance and delivery in Georgetown. 39+ years serving the Caribbean.
Ordering from Guyana, and rather have it handled for you?
Local couriers in Guyana — including BAC Couriers and Zoon — can place the order on your behalf: send them the link to the piece you want, and they order it and deliver it to you in Guyana. If you don't have a card for international online purchases, they can use theirs. You pay the courier their freight and the customs charges on collection.
For Trinidad — Ezone (getezone.com)
Free signup. Widely used and recommended in the Trinidad online shopping community, with real-time tracking.
For Jamaica — Laparkan JPAK | For Barbados — Laparkan BimPAK
Same trusted Laparkan system, country-specific service.
Important: The freight forwarder is a separate company. Khan Mall delivers to the US address you provide — our responsibility ends there. Forwarder fees, delivery times, and customs are between you and the forwarder. If you need to return an item, you'll need to get it back to a US address within the supplier's return window.
How do I track my order?
Your tracking number arrives by email once your order ships. Give it 24–48 hours to activate in the carrier's system.
Haven't received it? Check your spam folder, then write to info@khanmall.shop.
What if my order is lost?
If your tracking shows no movement well past the delivery window, contact us at info@khanmall.shop. We'll investigate with the carrier and our fulfillment partner.
If the package is confirmed lost:
- One-of-a-kind pieces (such as our handloom sarees — each exists only once): we'll refund you in full. A replacement isn't possible because the piece was unique.
- All other pieces: we'll either reship an identical item or refund you in full — your choice.
We verify every lost-package report against carrier tracking before processing a refund or reshipment.
My order is delayed
Delays happen — customs holds, weather, carrier backlogs. If your order is significantly past its window, email info@khanmall.shop and our team will trace it for you.
I'm ordering for a wedding or event
We recommend ordering as early as possible — ideally 4+ weeks before your date. While we do everything we can to deliver on time, we can't guarantee delivery dates or take responsibility for missed events due to carrier or supplier delays.
Need guidance on timing? Ask us — we're happy to advise.